From website photos, previous reviews, & the high rental price of this home we were expecting fabulous, but instead found the house & rental experience to be a huge disappointment. We rent large homes each summer for our family (10 years now) & never had an experience like this. The manager Scott came across with an attitude that he was doing us a favor by allowing us to rent this home. No emails were returned when I had questions prior to arrival. The house diagram on their website shows an air mattress in each room & states the home sleeps 20. One of my 3 questions was whether all these air mattresses were in the home so we knew how many linens to pack (traveling by plane), but Scott never had the courtesy to reply even after several attempts. When we arrived we found only one air mattress, which did not have the proper attachments to inflate & didn’t hold air for even half the night. The house was worn & in the worse condition of any rental we have stayed in: oven door didn’t close, the ice maker was extremely slow or nonfunctioning, the couch had large tears, most of the beds creaked loudly when you moved or got in or out, the downstairs shower didn’t drain properly, the dining chairs sank in & felt like they were falling apart, etc. The noise from family members walking on the top level wood floors woke up the people sleeping below each morning. On top of this, my daughter took pictures of all the signs & warnings throughout the house about losing your deposit: don’t touch the wires or lose your deposit, check chemicals each day or lose $100, trash must be taken to compactor or charge will be taken from your deposit, late check out penalty of an extra day’s charge, etc. — we counted & took pictures of over 40 signs. We laughed about this craziness, but certainly didn't make for a welcoming environment. We did like the community amenities, golf cart & soaking in the hot tub. We browsed through reviews the last night there & and thought they must be talking about a different home or they weren't actual renters. If you like to pack & bring all your own linens/towels (they can’t afford a high efficiency washer like other large rentals?), to be constantly reminded while on vacation of what you must do or shouldn’t do, don’t mind paying a high price for a very average home, desire no answers to questions from a manager with an attitude that you are lucky to pay a high price to stay there for a week, then this may be exactly what you are looking for!