Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Extremely expensive! $523 for one night, for a very neat/tidy family of 3! The people upstairs made SO MUCH NOISE that my wife and I didn't sleep, even with earplugs. Because of the way you handle check ins, and how LATE check in is, we had to come down off the mountain, then drive to a LOCKER that was over a mile away with NO PARKING. We were tired, hungry and just wanted to get our key and go to our $523 a night room, but instead had to trundle to the car in the middle a hug parking lot, then change in the car, then drive to building with no parking and find a room with locker. We did all of this with a tired eight year old boy. We were so tired at that point that we just ate dinner at the crummy restaurant next to the locker room, and THEN DRIVE BACK to our $523 room for the night. The room was nice, and I expected that we were in a place that people respected but I was wrong! The people upstairs made more noise than any cheap hotel I've ever stayed at. ALL NIGHT LONG. Then the next morning, pounding around upstairs like it was some kind of joke. There's no way to call them because the rooms don't have phones, and there's no central desk to call because it's not as connected as even the cheapest of hotels. The fact that you charge me $150 for "cleaning and supplies" AFTER charging me $329.12(!) for the room is freakin criminal! AND THEN CHARGE MEResort Recovery & Assistance $16.46?!! WTF is that?! OH, and to add to this, you charge me taxes on THAT TOTAL, not the room alone, but the whole **** thing. What a ****** experience for something that was supposed to be a luxury experience for my wife's birthday. Instead, we had to deal with, and drag around, a tired and cranky child which helped ruin the whole reason we rented a freakin expensive room AT THE RESORT! Absolute joke of customer support. Also, do you have any idea how ****** your communication system is?! I have 15 emails with multiple messages you have to scroll through to read. Awful experience!