Summit County Mountain Retreats (SCMR) advertises 'Quality First,' an untrue assessment for their property management of Buffalo Lodge #8398 at Keystone River Run. While check-in was on-time, SCMR delivered the property with multiple problems (which even surprised the maintenance staff when they came to fix a couple of the items): clogged tub drain in the Master bathroom, broken shower head found in the other bathroom tub bottom, chips/cheerios/etc in & about living room furniture, missing linens & blankets for the trundle beds, electrocution hazard for a broken lamp caught before the kids tried to turn it on, damaged wall print frame, non-functional TV port/cable connection in living room, broken Master bathroom sink stopper, multiple chipped cups & two pots with food residue, stained range surface, broken/warped oven storage compartment door, and several other smaller items. Overall, SCMR failed miserably to deliver "value" for Buffalo Lodge #8398. HOWEVER, their greed to collect fees as a short-sighted property manager was reflected in our interaction with them...it also reflects poorly on Keystone Resort and the parent Vail Corp as a result of our Customer "experience." To be clear, this was not a vacation for us due to the outsize impacts of SCMR failure for their "Quality First" lie. This was family time we will never recover but will remember with other family as well as friends & colleagues...BEWARE.