4/10 (不満)
Sydney C.
2022年9月17日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Not What We Envisioned
This property turned out to not be what we thought it would be. When we arrived, there was nobody working on-site at the property and 3 cars in the lot total. We found out when we arrived that the pool was closed for construction during our stay. The living room couch needs to be replaced. The photos make it look bright white and half of it is a deep dingy yellow. The carpets in the bedrooms are old and could also be replaced. It didn’t feel sanitary here. We noticed that nobody was out on the beach when we looked out off the balcony. We had issues with figuring out the parking information since nobody was on staff. After not hearing back from the host till late that night, we decided to not stay at this property. We booked a completely different condo at another result closer to Times Square and all the hot spot restaurants. If you want to stay somewhere with foot traffic, attractions and a better part of the beach- avoid this property! I went back and forth between customer support and the host the entire week while we were at another resort trying to see about getting any sort of reimbursement for false advertisement. Customer support keep telling me it was up to the host, and the host would say she couldn’t get anywhere with customer support. Just kept getting the ring around. Neither side were able to help! The host tried to offer sending an Amazon gift card if we didn’t leave a bad review instead.. We ended up being out the money that we used to book the place for the week. In the end, it was worth it to be somewhere newer, cleaner and around other travelers!
Sydney C.
2022 年 8 月に 7 泊滞在