Anna Maria Island is beautiful. Unfortunately, we were not impressed with our accommodations at Grand Haven. Upon arrival, the house appeared like it hadn’t been cleaned; obvious examples included coffee drip stains on the floor in the kitchen, remnants of party streamers still stuck on the wall, and trash left over from the previous clients inside the house as well as outside on the decks and surrounding the pool. The worst was the master shower which had so much mildew and grime it was unusable.
Of course I called AMI and sent them pictures. Thankfully, AMI was willing to send a cleaning crew back out. In the meantime, I walked around the house and noted more things in disrepair; curtains were ripped, furniture upholstery was torn and stained in many rooms, the plantation shutters in almost all rooms were broken, there was dust on the light fixtures, the vent and shelf above the stove was greasy, and what used to be a fountain in the middle of the house was not working and worse yet, had loose tiles and was a collector of dead bugs and dust. This is not what I expected to deal with when spending a lot of money for two weeks on a “luxury” rental.
A cleaning crew came back to the house and was able to do a quick cleaning of the floors and attempted, yet failed, to clean the master shower. However, the other things I noted were considered “deep cleaning” and were not addressed. Shouldn’t all luxury rentals be deep cleaned before the arrival of the next client? AMI eventually informed the crew that they needed to clean the other things noted; however, the only extra thing they cleaned was the greasy vent.
The master shower continued to be an issue. After a week, someone did come back and thoroughly scrub and bleach it to remove the mildew. Unfortunately, at this point I was completely mortified and embarrassed. Many of us were changing sheets because we had been there a week. One of my guests quietly approached me to say she had already cleaned her sheets earlier in the stay because her sheets were dirty upon arrival and the mattress pad underneath was also stained. That is the LAST thing a host wants to hear. AMI did come out and change ALL bedding in all the rooms after I let them know what I was told. Lastly, around this time the air conditioning in parts of the house went out. Yes, a repair man was sent, twice, but it did not get better. This house could be beautiful, but it is not being managed well.