4/10 (不満)
Barb R.
2025 年 9 月 12 日
良かった点 : ロケーション
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
Asked about check in a lil early because last renter seemed to be checking out 1&1/2 days before. Agent kindly agreed. When we text 1/2 hr before 2 pm arrival, as requested, agent said unit wasn’t ready because of huge mess previous renters left. We waited for about an hour during which time the agent told us the cleaners forgot to text her they had finished at 11 a.m. that morning. In addition, the key code and directions had never been sent to us. She said she sent them in “the first text”. There was nothing. We waited. Then, she said they weren’t sent “for some reason”. There were no bar soaps, so first thing, we had to buy some and Kleenex, because we weren’t told it wasn’t provided. Also told 4 rolls TP would be there. There were two full and two less than halves. We were told the housekeeper would bring more. They didn’t. We found a more than inch long beatle by the master bedroom door. Pic sent. Possibly a fluke/no big deal. Multiple items were “broken”. On deck two dragon fly pillows with huge rips. Broken flagpole. Crumbling grill cover. Nice elec grill though. Etc.Dryer was a fire hazard, huge pile of lint pulled out and all could not be removed. Pic sent. Small wet throw rugs were still wet in dryer from previous renters laundry done by maids. Smelled like mold. A broken shade blocked the kitchen’s view. When beds were broken down, the master bedrooms mattress cover had a stain and there was a two sided stain on the mattress itself. Pics sent.
Barb R.
2025 年 9 月に 4 泊滞在
