The reservation process was easy and straight forward. The arrival, registration and picking up the keys & fob ( to get in the underground parking) were also straight forward.When we arrived at the building, we could not open the gates to get in the underground garage. A resident of the building helped us by opening the gate and door to the garage. I contacted the rental office and they were quick in replacing the fob. Unfortunately, it did not work either. So I went back to the rental office and they replaced the fob batteries, the fob finally worked properly. The elevator took us up to the appropriate appartment, but once in the apartment, the elevator only took us back to the ground floor, we could not get to the underground parking with the elevator. The apartment description mentioned a Nespresso coffee machine, so we bought Nespresso coffee. But upon arrival the coffee machine was not a Nespresso. A call to the rental office quickly corrected the situation, Finally the apartment description mentioned a "queen size bed". The actual bed in the apartment was a double bed, this was not corrected during our stay. So all in all the apartment is well located and clean. However it did not come without a few inconveniences.