Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Please note that the management company can and will let themselves in without any notice they are coming, even if you are not there. We text with a question about the heater operation and the reply was we will get with our staff, nothing else. We returned from a trip around town, opened the door and found a maintenance tech inside. No notice, no warning. All our personal belongings exposed, my wife could have been in the shower alone, etc. Unacceptable right? Not if you ask them. I called to convey my frustration and as I escalated the conversation through 3 people up to Adam who stated he is in charge. Every single person was defensive, rude and read from a script that its their right to enter the property at any time. They ignored the obvious, didn't apologize for notifying us prior, and held the narrative. Very disappointing. BEWARE if you stay in any of their properties, I am confident they will repeat this mistake again the way they reacted to us.