We arrived at the check-in time, and the driveway wasn't plowed yet; we were lucky as there was a man across the street with a snowplow and he came over and plowed. My husband shoveled snow to the front door. Then we brought our things inside and discovered that the beds weren't made and the house had not been cleaned. It was a shock to come into a rental and find it in that shape, so we started cleaning and called the property manager, leaving a really upset message. We got a call a while later, and they apologized and did send an awesome house cleaner over that evening and she did an awesome job. I did the laundry and as loads were done, she made the beds. I washed sheets and towels until 11 pm, and the next morning had 2 more loads to do, We like the house and were in contact with the owner who was very nice, and very apologetic that it wasn't cleaned, but we still think that a property manager should have checked before someone is checking in; if they had done so, our experience would have been perfect.