This is a difficult review. Mainly because the actual unit we rented and the service of Casiola, as a whole, was great. No complaints there. Our problem came when we realized our 6 day “family” vacation at the surrounding theme parks turned into Spring Break Cancun. The neighborhood was a big, gigantic party. People literally stumbled from garage to garage all weekend. It is a PARTY neighborhood and my kids have never been exposed to that kind of behavior before. LOUD vulgar music all night long. Fireworks at all hours. This is a fairly new thing because we stayed at Westside on Majorica last year right before the pandemic. Never had a problem there. However, now the entire neighborhood is out of control. The Homeowners Association needs to be aware of what the neighborhood has turned into. It is in no way “family friendly” and that needs to be communicated to people BEFORE they commit to rent one of your properties. Lots of Street/yard car parking…I think that encourages partying by not limiting the amount of people in the subdivision. I’ve never stayed anywhere else that allows (encourages actually) street and yard parking. Security is non existent. Most people just follow behind another car entering into the facility….so no real “verification” is being done. Never saw a single security patrol the whole week we were there. LOUD vulgar music and fireworks all night long. Well into dawn the next day. Will NEVER EVER even consider staying here again. And I will be sure to pass the word to others I know that travel to the area frequently. I truly wonder if the homeowners know how bad the neighborhood has gotten. It’s sad really. My suggestions to the HOA…1. End on street parking to limit the number of people in the subdivision 2. Increase security…it’s honestly pathetic…no other way to describe it 3. Require longer stays. After speaking to a neighbor that was a long term tenant, he told us the parties go on from Thursday evening until Monday morning…EVERY WEEK. He said that locals rent these units out for long weekends just to party and that the neighborhood has a reputation for partying. Require a weeklong stay and that would end weekend parties.
Just some suggestions. Again Casiola, itself…and the unit, itself, was fine. No problems.
The neighborhood is the problem…and until that’s cleaned up, we will be taking our business elsewhere. Sorry Casiola…y’all are a good management company. Not your fault. But maybe try to help fix it.