FYI: the dates VRBO has for our stay are a day off. We booked Friday Dec 22-Wednesday Dec 27. Long review but worth the read.
*had to select a rating for cleanliness even though we didn’t stay there*
I booked the property in late November. I emailed 2 weeks prior to our stay (Dec 22-27) asking for specifics of the area and pet rules. I never got a reply.
10-15 minutes prior to our arrival, I contacted the property manager about the check in process as VRBO didn’t email specifics.
The property manager replied ‘there’s a scheduling conflict’ & ‘when will you arrive?’ I said we’d be there in 5 minutes. She couldn’t call me to discuss the issue as she was at the doctor but explained the place was booked by someone else the 22nd-24th and we could have the house in 2 days. She didn’t know how it was double booked and had never had it happen to her; neither have I yet I will now verify with the owner or property manager for future vacation rentals.
We requested a full refund which was processed and credited to our credit card immediately.
We drove past the property while in town for our ski trip. The house is in between 2 buildings - VERY CLOSE. I didn’t see an entrance from the main road; must be behind the house It is across the street from Kroger, fast food, El Mariachi Mexican restaurant (turn at the stoplight of 307) and 10-15 minutes to Winterplace for skiing.