2/10 (非常に不満)
宿泊されたお客様
2024 年 9 月 29 日
良かった点 : チェックイン
気になった点 : コミュニケーション
Never staying here again
The house is pretty to look at and that’s it! The hot tub controls do not work and the handbook doesnt describe how to use it, it would just randomly come on at times. Theres cameras on the balconys pointing into the house and masterbed, facing into the pool, the lawn chairs, everywhere outside. There is zero privacy, it like you’re in a prison- the add nonchalantly mentions cameras. My sister had to use a plunger on her shower because it kept filling up. There was no water pressure in the master bath shower. The ac was set to 75 and locked. I tried for 3 days to get the owners to cool the house down, they kept saying they adjusted it from their end. Not once did the temp go down. They sent a tech out to look but it didn’t matter because the house did NOT cool down after he said he fixed it. Trying to cook in the house, the back of your legs would drip sweat, my guests and their spouses would wake up multiple times a night dripping sweat.The cookware you will find in this house is beat up! It’s like they went to the Salvation Army to stock up the kitchen but even they have more standards than this property. I asked for a partial refund since we were unable to cook inside the house due to the extreme heat, my request was not accepted and I was treated like my issue didn’t matter when I presented it to the property manager. (Half of the house is windows with no curtains and an ac system that cannot support the house, good luck staying here) Also bad smell in laundry room.
宿泊されたお客様
2024 年 9 月に 5 泊滞在
