Very easy to get to. Area properties very well kept. Inside absolutely gorgeous. Had everything to get started. Double appliances great touch. Would highly recommend.
Neal B.
2024 年 6 月に 7 泊滞在
10/10 (非常に良い)
Aaron C.
2023 年 10 月 10 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Very piece full
Lots of room for all the families in our youth group.
One of the bathrooms upstairs has a small leak dripping into the bathroom on the first floor.
Other than that we would stay in the same cabin.
Aaron C.
2023 年 10 月に 3 泊滞在
10/10 (非常に良い)
Tammy S.、Russellville, TN
2023 年 5 月 3 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Women of Joy 23
We were greeted by Steve who was super nice and then we met Victor and his cleaning crew such nice people!! We arrived early so we just drove around the mountains while it was ready. The house was big enough for our group. It was at a great price. The only thing that I would recommend is more rocking chairs or outside seating.
Tammy S.
2023 年 4 月に 2 泊滞在
8/10 (良い)
Reginald B.
2022 年 8 月 9 日
良かった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Family Reuion
Wonderful, only hang up was no backyard and couldn't locate pool. Overall great stay very large and comfy
Reginald B.
2022 年 8 月に 3 泊滞在
6/10 (普通)
Mary J.
2022 年 7 月 14 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション
Needs attention
Large enough for our29 people. Property needs alot of attention. Carpet needs replacing in all bedrooms but 1. No view at all from the cabin. Trees have grown up as tall as the roof top. I did appreciate the ample amount of dishes and linens to use. Not near enough garbage cans for that size cabin. Smaller cabins had twice as many. Was very difficult to check in and find the actual info since we never were given “a portal”. So alot of messages to the manager which was very inconvenient. I have no intentions of renting from this company in the future. Thats alot of money to pay to not receive better service. I am not one to complain but I feel this cabin is overpriced with the list of problems I sent the manager.
Mary J.
2022 年 7 月に 6 泊滞在
4/10 (不満)
Greg W.
2022 年 4 月 24 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Unit needs some TLC.
Futon frames are wore out. And need to be replaced with new futon mattresses. Had roaches in the kitchen on the second morning. The cabin is needing a upgrade. As all cabins it’s age needs. We have stayed in this area several times and it fairly easy to get to. Lots of parking.
Theres not enough bad to keep us from renting again as long as there is some extra insect control and furnishing upgrade in the future.
Greg W.
2022 年 4 月に 2 泊滞在
4/10 (不満)
Matthew K.
2022 年 4 月 14 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度
Disappointing for that amount
It was nice at first glance but quickly we discovered the issues we'd seen on previous reviews that I hoped had been delt with. We found cockroaches in the kitchen, baby ones which means they're actively breeding. We had to buy our own stuff to spray around the counters so they would stay away from the food. One of the king beds box springs is so broken on one side my husband ended up sleeping on the floor instead of the bed. The downstairs thermostat doesn't work so therefore when it was 80°we got to hot and then when it snowed by the weekend we were extremely cold and had no way to heat the downstairs. I told them twice about these issues and never heard anything back on them. For that amount of money it wasn't acceptable living conditions with a group that size and kids that young. I would not recommend this place to anyone since I'd seen the reviews, assumed the problems had been delt with and trusted them to provide the basics (clean environment, beds not broken and heat/ac if needed) if this building was like this I would be skeptical of any of the other buildings as well. I hate leavening bad reviews but them never trying to fix these issues while we were there is highly unprofessional. Even if they communicated their inability to fix it or gave us a discount for the living conditions being less then appropriate I'd be more willing to be gracious in this review. It's sad that all seven families agree this was the worst cabin we've stayed at in Tennessee.
Matthew K.
2022 年 4 月に 6 泊滞在
6/10 (普通)
Doug J.
2022 年 2 月 27 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度
Cleanliness and shortage of towels and wash cloths
Upon entry into the cabin, 2 of the chaperones found 2-3 roaches walking around the kitchen counter top that did not look clean. And we ended up seeing a few more roaches while staying there. With the size group we had it wasn’t feasible to try and find another place to go. A blind had fallen in one bathroom upstairs and it had to be covered with a towel for women to have privacy. Olivia P did contact me later after informing the mgmt co of these issues and she did send a bag of towels and wash cloths but our group schedules made it impossible to find time for someone to come in and inspect the roach situation and repair the blind. We just tried to keep all good stuff completely put away when not eating and used Clorox wipes to thoroughly clean counter tops. Several in my group said they didn’t want to stay here anymore.
Doug J.
2022 年 2 月に 3 泊滞在
8/10 (良い)
Dennis T.
2022 年 2 月 17 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Good but…
Most everything worked fine for our large family. There were several electrical outlets that did not work. Some blinds were broken. Shower curtain torn. Leak under one sink. A futon was broken. Living room could use more seating.
Dennis T.
2022 年 2 月に 2 泊滞在
2/10 (非常に不満)
SARAH A.
2022 年 1 月 24 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
False advertising
Moonlight Lodge (ownerJackson Mountain Homes)... I generally do not give reviews (especially bad ones), but I was very dismayed at how we were treated regarding this rental. We booked this property in September for our youth group to attend a retreat this weekend. The property was advertised on VRBO to have free cancellation up until mid-November, which was the only reason I booked it. In November, because of Covid concerns, we decided not to bring 30 teenagers to Pigeon Forge and I called to cancel (called and emailed multiple times) and was consistently told by VRBO that yes, the cancellation policy would be honored, but was told by the owner of the property that there as a clause in the rental agreement requiring a 48 hour cancellation from the time of reservation. VRBO would not force the issue and the owner would not back down, directly drafting our church bank account for the remainder of the reservation fee. Our church lost a lot of money because of this. We did have one young lady that had to attend the retreat because she was in charge of a vendor booth and stayed there. A lone person in a 40 person cabin. Sad.
SARAH A.
2022 年 1 月に 2 泊滞在
6/10 (普通)
Lisa M.
2021 年 12 月 31 日
良かった点 : チェックイン、コミュニケーション
気になった点 : 清潔度
Wonderful family trip despite some challenges
This house has lots of sleeping space. Lots of dining space and a well supplied kitchen. However, both microwaves had broken handles. One refrigerator didn’t cool at all. Fortunately it wasn’t cold because our air unit was frozen up and never repaired. We were offered a space heater that we turned down because we didn’t need it because of the mild weather. The floors were very worn and very dirty. Bathrooms were nice and clean. All in all we had a great family trip despite some challenges.
Lisa M.
2021 年 12 月に 3 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2021 年 12 月 24 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great property!
Great property, we really enjoyed our stay. Location was excellent, a couple miles from Pigeon Forge but high enough that you have the mountain cabin vibe. We had enough rooms to accommodate our entire party. Check in and out was a breeze, communication was top notch thru the app. Some minor cosmetic issues in the kitchen (microwave handles broken), but they reached out if we wanted someone to come to fix it. Overall we had a wonderful stay.
宿泊されたお客様
2021 年 12 月に 3 泊滞在
4/10 (不満)
Linda E.
2021 年 12 月 21 日
良かった点 : チェックイン、コミュニケーション、ロケーション
気になった点 : 清潔度、掲載情報の正確さ
We made the best of our stay, but very disappointed in the overall stay for the price we paid
The cabin is in desperate need of MANY repairs. Both handles on the microwaves were broken, the left refrigerator was not cooling, multiple TVs did not work, the pool table felt is ripped so really can't play pool,but the worst was the ROACHES. I bought Raid and sprayed all around the stoves and refrigerators but they are everywhere. I just pray we didn't bring them home with us. The owner needs to seriously take responsibility to get this rental up to the advertisement he displays. I will say the customer service was very responsive and courteous however, they can't fix the issues. When you pay this kind of price, you shouldn't have this many issues.
Linda E.
2021 年 12 月に 4 泊滞在
8/10 (良い)
Leslie L.
2021 年 12 月 13 日
良かった点 : チェックイン、ロケーション、掲載情報の正確さ
Overall nice.
A few of the appliances need upgraded/or didn't work right. Did not receive our door code, wifi passwords, or check in information through the portal that was sent to me. I had to call to get those. Overall nice cabin.
Leslie L.
2021 年 12 月に 2 泊滞在
6/10 (普通)
Sharon C.
2021 年 11 月 26 日
良かった点 : ロケーション
気になった点 : 掲載情報の正確さ
It was just okay.
There were a lot of minor repair needs evident. Broken microwave handle broken glass shelf in fridge. Remotes not working ( we bought batteries) bathroom fans some didn’t work. Burn hole from iron in one carpet. Ripped pool table felt missing foosball that was deliver the next evening after reporting. The property could use a little attention
Sharon C.
2021 年 11 月に 3 泊滞在
10/10 (非常に良い)
Sam C.
2021 年 11 月 1 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great Stay
The trip was great over all. Communication with the property manager was quick and easy and any and all questions we had were answered in a timely manner. The cabin floors could have used a good once over and there were minor things needing repair but other than that the whole place was very well kept. I would stay again
Sam C.
2021 年 10 月に 3 泊滞在
8/10 (良い)
Maria W.
2021 年 9 月 13 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
The property was great and the stay was great. Everyone really enjoyed themselves.
Great!! The only thing, I noticed an leak in the upstairs bedroom when I was doing my walk through before I checked out.
Maria W.
2021 年 9 月に 3 泊滞在
8/10 (良い)
PRIACILLA L.
2021 年 7 月 25 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great cabin for a large group
We had a group of 33 staying here ranging in age from 1 to 80. We had plenty of room and we’re able to spread out. I really liked that each bedroom had its own bathroom. The only issues we had were with the people staying in the cabin next to us having so many vehicles they kept blocking us in. We had to ask them multiple times to move. Also, there was a water leak dripping down from the upstairs bathroom into the bottom bedroom, but we called maintenance and they came right out. Overall a great experience.
PRIACILLA L.
2021 年 7 月に 6 泊滞在
8/10 (良い)
James C.
2021 年 6 月 12 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
I like the cabin set up
One of the air conditioners were out and we had to wait three days to get it repaired
James C.
2021 年 6 月に 6 泊滞在
10/10 (非常に良い)
Clark J.
2021 年 3 月 1 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great Place!
Property was just as described and perfect for a large group.
Clark J.
2021 年 2 月に 2 泊滞在
10/10 (非常に良い)
Jack J.
2021 年 2 月 20 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great
Perfect
Jack J.
2021 年 1 月に 2 泊滞在
10/10 (非常に良い)
Brian A.
2021 年 1 月 27 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Church trip
Great location
Brian A.
2021 年 1 月に 2 泊滞在
8/10 (良い)
Rocio R.
2021 年 1 月 15 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Nice view
We had a really good time with the family we loved it 😁
Rocio R.
2021 年 1 月に 3 泊滞在
10/10 (非常に良い)
Hasan D.
2021 年 1 月 11 日
良かった点 : 清潔度、コミュニケーション、ロケーション、掲載情報の正確さ
気になった点 : チェックイン
It was a amazing experience
Just took the weekend to relax and get away
Hasan D.
2021 年 1 月に 2 泊滞在
4/10 (不満)
Janette H.
2020 年 7 月 15 日
良かった点 : 清潔度、コミュニケーション、ロケーション、掲載情報の正確さ
気になった点 : チェックイン
Very disappointed
Very disappointed in cabin, when I first pull up to the cabin trash was flowing over the trash can from the last guest. Second couldn’t get into the cabin with the code that was provided, once I walk into the cabin it was so hot I felt like I was standing outside, third sent my kids to the swiming area they was told they couldnt swim without a pass! That was false there no pass needed. Fourth one of the bedroom had no blinds or curtain up, fifth none of the tv work! Last but not least number Six the hot tub was dirty.. I call about all these thing only issue was fix was the tv and air.... Also later that night we had a bear outside of our cabin going Through the trash that the previous guest had left cabin!!!!