Rating Details:
The property manager was more than helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
After we arrived at our rental and walked around, putting our things away, our feet were black from walking on the floors with no shoes. The floor was not mopped. We had to walk in shoes and tell the kids not to play on the floor because it was so dirty. I talked to someone at the office when we had an issue with the unit door not unlocking, and mentioned the dirty floors. They offered to send someone to clean it but we had already had our things out and were in and out of the unit. I asked for a new mop to be dropped off because the ones in the pantry closet were disgusting. A new mop and bucket were dropped off and we swept and cleaned the floors ourselves. I asked for a discount on the cleaning fee and the person I spoke to, (I believe it was Raven?) said she would make a note of it so it can be addressed, but I yet to hear back from anyone. I hate to leave a bad review, I know these rentals are people's livelihoods but they should be aware of issues with how their property is managed. Other than that, I would say the mattresses could be comfortable and we could hear people above us running around early in the morning, the sound proofing is not good. The rental itself is in a beautiful location, nicely decorated, we had plenty of space and it was stocked with everything we needed. I would stay here again because of the location.