2/10 (非常に不満)
ALEC Z.
2024 年 7 月 7 日
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Avoid Casa Margarita, VACASA and VRBO at all costs
Our week-long stay at Casa Margarita was an absolute nightmare. We were a group of 7 adults and 3 young children (ages 1.5 to 3 years old).
Here’s a summary of our disastrous experience:
A. No Water: No water upon arrival and persistent water issues throughout the stay. Most basic needs not met!
B. Child Amenities: Despite confirming availability, the promised cribs and high chair were not provided until 4 days into our stay.
C. Poor Housekeeping: The house was cleaned just once during our stay.
D. Cold Showers: No warm water, causing our children and wives to endure cold showers.
E. Faulty Appliances: The fridge leaked constantly.
F. Nonexistent WiFi: WiFi did not work, posing a safety concern for monitoring sleeping children.
G. Old and Poorly Maintained House: Noisy doors, faulty light fixtures, and ceiling fans.
H. Drinking and Cooking Water: Had to purchase bottled water and use pool water to flush toilets on days without water.
I. Ridiculous Water Pressure: Poor water pressure, with only the pool shower having semi-normal pressure.
Management Failures:
1. Despite booking via VRBO, VACASA took over the payment, revealing their poor track record.
2. Slow and Scripted Responses: VACASA took an unreasonably long time to respond, with scripted replies.
3. Broken Promises: A promised credit by supervisors of both companies for our stay was not followed up on by VACASA nor VRBO.
4. VRBO has promised a refund of the entire booking fee but has failed to follow up on it
ALEC Z.
2024 年 6 月に 7 泊滞在
