everything was perfect besides the ants that was upstairs and the grill was dirty ..but overall i had a fantastic stay
Andrea B.
2022 年 4 月に 3 泊滞在
この口コミは信頼できる提携サイトから取得されており、内容は検証されていません。
2/10 (非常に不満)
Amanda C.
2021 年 12 月 1 日
Stay at 8920 Sidney Avenue . Very dissatisfied I rate this a one
Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I did not have a pleasant experience from even before my arrival . The customer service I received was poor . Lacked professionalism and friendliness . During my stay on my first day I had issues with trash , someone dumped Dix bags of trash in the container at where I was staying . When I contacted Casiola , no one could assist all they said was that it was the Resort responsibility and had to call several times on the day and the day after as well . Finally someone by the name of Joy called me after I expressed my discontent with the issue through Email . Also the towels were damp in three of the bedrooms and when I informed that . The reaction was that they will let someone know so they could improve the staff . Wifi password was not available and when I called the lady I spoke to was not too friendly and pointed out to me that it should of been included int welcoming email which it was not . I will not stay here again was an awful experience with staff . The insane customer service that it’s announced on the phone when you call it’s totally the opposite of that .