Host came immediately when we had issues with key box. Turned out there are two buttons - one on either side -to push. (We saw only the one on the outside , and pushed only one. )She helped us to take things up the many stairs and gave us a warm welcome. Quiet location but so close to city centre. We appreciated the iron and ironing board, the comfy bed, and the well-kitted kitchen. We had no problem finding free parking overnight for several nights at the Stade parking area. It was, at most, a ten minute walk. All was just perfect. Merci bien!