8月の宿泊が10％オフ！ ホースシュー湖を望む素晴らしいヴィラ！ 5191BW

Thank you for the glowing review! We are thrilled to hear that everyone enjoyed their beach vacation and look forward to seeing you next time!

Glad to hear that you enjoyed your stay! We look forward to seeing you again!

Thank you for staying with Platinum Vacations! We appreciate the wonderful feedback about your vacation! Hope to see you again real soon!

Thank you for staying with Platinum Vacations! We appreciate the wonderful feedback about your vacation! Hope to see you again real soon!

Thank you for staying with Platinum Vacations! We appreciate the wonderful feedback about your vacation! Hope to see you again real soon!

Thank you for staying with Platinum Vacations! Your feedback is appreciated and we're so happy you enjoyed your stay! We can't wait to welcome you back again in the future!

Thank you for your feedback , we're glad you enjoyed your stay but are sorry to hear you had issues with housekeeping! This unit has always received perfect reviews, including the cleanliness, so we are absolutely disheartened to hear that you had an issue. We do have housekeeping staff available 7 days a week should any issues ever be brought to our attention. We wish you would have let us know so we could have immediately sent someone over to correct these issues. We never want our guests to have less than a 5 star stay and will go out of our way to ensure that everything is perfect! Please accept our apologies!

Thank you for staying with Platinum Vacations! We appreciate the wonderful feedback about your vacation. We will try reach out to the Sandestin resort to see if they might come up with a better solution for the parking issue. We are very glad to hear that you still had a great time and Hope to see you again real soon!

Thank you!!! We are terribly sorry you had an issue, but are glad we were able to quickly take care of it so you could get back to enjoying your vacation! We look forward to seeing you again soon!

Thank you so much for your feedback! We're so glad you enjoyed your stay and have reported your concerns with the mattress to the owner. Parking does tend to be an issues during peak times, as each unit is allowed two parking spots, so for golf cart units, this means 1 spot will have the golf cart and there is only 1 spot available for vehicles, though a lot of people bring multiple vehicles. There isn't assigned parking in front of each unit, which furthers the issue. We hope to have you back again soon!

We are very pleased you enjoyed your stay. We will certainly look into the items you listed that need maintaining. Please note that we have a full time maintenance department that will be happy to assist with any issues during a stay. You can give us a call or enter a request through our App. We hope that you are already planning your next visit back to Sandestin. Remember all returning guest get a 10% discount on any one of Platinum Services units. We hope to hear from you soon and have a Merry Christmas and Happy New Year!

Thank you so much for your feedback! We're so glad you enjoyed your stay! Due to Covid, there are no food items, such as salt and pepper or coffee and filters, as we do not want consumable items to be left from guest to guest. We do provide a basic set up with dishwasher and laundry packets, trash bags, dish soap, toiletry items, toilet paper, and paper towels for each guest's stay, however if guests require more during their stay, they have to provide their own. We will pass your feedback on the beds to the owner, as they are always improving the home and never want guests to have an uncomfortable nights' rest! We do hope to have you back again soon!

Hi Laura, First let us apologize for the weeks worth of rain due to Tropical Storm Cindy. I know that is not what you hoped to have happened for your vacation. We are aware of a stain on the wall due to a leak. This is being repaired after our peak season ends. We do not want to inconvenience anyone during their stay. The storm also caused several door issues at Beachwalk however; that has since be corrected. We will look into lighting issues. That was not reported nor so we were unaware . On occasion we do have maintenance issues that occur during a guest stay. Our maintenance staff repaired the light fixture with a new ballsit so all is good. The owners of this property just [purchased all new and several other items were up dated such as the dining room chairs, bunk bed etc. We would love some specific or suggestions to pass along to the owners. We want all our guest to have a wonderful experience during their stay so this information will be extremely helpful. We would also like to offer your family a 10% discount the next time you stay with Platinum Vacations of Destin. Just give us a call. Also, like us on Twitter and you will receive info on our monthly give away. This month we are giving a YETI COOLER . We look forward to hearing back from you. Regards, Platinum Vacations of Destin Management

Dear Carla, We are really very surprised to read your comments about Housekeeping. The issues you did share such as needing a pot or pan we ,immediately brought over a new one. If we had known of the housekeeping issues , we would have sent our housekeepers back over to do a deep clean as you suggested in this review. You never mentioned a word about housekeeping nor were any photos sent in of the issues you described. If we have photo evidence then this speaks volume when we contact our housekeepers. They will be docked pay when there is such an issue. I am surprised since things were less than describable that you did not suggest that we move your party. Know one would have wanted a guest to stay in a unit that is as you described with the a.c. not cooling enough, mildew in the shower etc. We would have also brought over a DVD since we keep them in our office just a block away. I will mention to the owners of your suggestions to do some more upgrading and also your opinion of the mattresses. We have not had anyone share that the mattresses were uncomfortable. Again, we never like to find out that someone was not satisfied . It is our goal to make our guest experience the best imaginable. We just wished we had a chance to correct this for you. Do know if you should want to stay in one of our units in the future, you will receive a 10% discount. Please visit Platinum Vacations of Destin on Twitter to sign up for a YETTI COOLER we are giving away in July. Tell all your friends! Regards, Platinum Vacations of Destin Management