楽園での休暇

Thank you very much for the feedback. All the beds in the house were replaced only a few years ago, but I will take look at these and consider upgrading them on my next trip to FL. Regrading the kitchen- would you be so kind as to give me a more detailed list and I get those items ordered straight away. Mike

We are sorry that you didn't find the home up to your standards. Regarding the broken bed, both a pre and post inspection of the house by the property managers have not been able to identify which bed you had concerns. I wish you would have followed the instructions provided and notified the property managers while you were in the house so the matter could have been resolved during your stay. If you can identify which bedroom this was an issue, we will get it addressed right away. Regarding the hard mattress in two rooms. Unfortunately, this is truly a matter of what one person finds comfortable, another may not. The mattresses are all relatively new having been replaced a couple of years ago. Thank you Mike

Thank you very much and so happy you had a great stat at our home. Mike and Penny

Thank you for selecting our home. Sounds like you had a great stay.

Well, not sure what to say for this gentlemen. We heard no complaints or issues during his stay. Sorry he didn't feel it a 4 or 5 star stay as we are constantly updating the house.

Thank you very much for your kind words. Mike

Thank you for your stay. Nearly all of the mattresses have been replaced within the last couple of years. We are working our way through the house and should have them all replaced by the end of the year. Mike

As we've updated much of furniture, pool furniture, flooring, etc. I'm not sure what Zaely was referring to, but will be taking a closer look our next time in FL. Also, without any context regarding cleanliness, I'm unable to provide the direct feedback to the property management team and their cleaning staff.

Thank you Brittney for your feedback. I agree our photos need to be updated to reflect the new flooring, new patio furniture as well as other improvements we've made. We have that planned for early this fall when things slow down and time allows. Thank you again Mike

Thank you for your stay. Unfortunately, all new beds were installed the day after your departure as a prior guest all so commented on this issue. Thanks again for your stay Mike and Penny

Our apology regarding the pool. The local lawn care people inadvertently got fertilizer in the pool and it took longer to reduce the phosphate levels then normal. We have addressed this issue with the Home Owner Association to ensure it does not happen again. While the cleaning company stated the pool was safe for swimming (so it was not a health risk) I wouldn't have used it either.