Our family was extremely disgusted in our recent stay at this house and efforts to recover some of the costs have been ignored. This review may be pointless since it seems the owner has removed the house from your website, but for future reference I will submit it anyway.
When we arrived at 4:00 p.m., the listed check-in time, nothing had been done to prepare the house after the previous tenants’ departure. Beds were not made, bathrooms were not cleaned, waste baskets not emptied, no clean towels. We could not take occupancy with the house in that state so, with assurances from the owner that the cleaners were “on their way”, we were forced to gather at a restaurant rather than the house having been assured that the problem would be addressed immediately, only to find upon our return hours later that absolutely no attempt had been made to rectify the situation! More calls and apologies later, the cleaning crew of 3 finally showed up at 8:30 p.m. only to quietly disappear less than 1½ hours later. The house was by no way properly cleaned and my sister-in-law had made up two beds on her own. The property manager, Heath, was surly and seemed very resentful of having to do his job. Four of our party, a family with two small children, opted to move to a hotel. The children were exhausted from a long day of travel and needed clean beds not to mention clean bathrooms and towels. The rest of us, assuming the bathrooms were cleaned and stocked, looked forward to finally being able to shower. However, we found not a not sliver of soap or shampoo, a first in our experience with VRBO.
There are weeds two feet tall growing between the flagstones of the patio. There are loose boards holding up loose flagstones and there are many more loose, tipping flagstones throughout the patio area which are an obvious danger that is being ignored. We had planned to grill one night but the grill is filthy inside and out and unusable. The patio furniture cushions are ragged. The fire pit is an ashtray full of cigarette butts. The place is a poorly maintained mess. The only positive was fishing in the pond.
I have photos to document all of our complaints.