I have been vacationing in Destin for over 30 years and this by far has been the worst experience ever. Upon arrival the unit was not clean, spider webs under kitchen cabinets were visible, floor was filthy, windows dirty, hair on bathroom floor and counter, play doh stuck to the patio table on balcony and bathrooms with mildew and dirty mildewed shower curtains. We immediately called to complain and were told they would schedule housekeeping service and change the shower curtains to following day. We cleaned up as much as we could with the minimal supplies and trusted that the place would be cleaned the following day. No one showed up! We called again to complain and they rescheduled for the following day. We were disgusted when the following day someone came by and only changed the shower curtains. My daughter also arrived to only realize that the sheets were never changed from the previous renter and we ended up washing the linens at 10pm. At this point we requested the manager return our calls and messages without a response. We also requested the owners contact information which was also ignored. Then, we all started to notice small bites all over our arms and legs. Bed bugs is what we were told upon getting checked out. We immediately left and notified Vacation Haven of our departure. They did return my call after we notified them of bed bugs, however, I missed it and called back but as of today I have not heard from anyone.