2/10 (非常に不満)
Lisa B.
2023 年 1 月 29 日
良かった点 : 清潔度、ロケーション
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
Construction noise
Hacienda el mar in the Sierra Del Mar gated community is a beautiful home with an A+ chef and staff. However the owner failed to disclose that she has bought the land next door and is building a home. We had a lovely Saturday and Sunday, but woke on Monday to jackhammering, gas powered chain saws and other extremely loud construction noise. The broker who handles rental of the home contacted the owner and we thought the problem had been resolved because the work stopped. The next day it began again. Thankfully, the broker found us another home and we moved out on Wednesday. We believe Vrbo should fine the owner, or something similar. She clearly knew about the construction- she was the one doing it! Yet she advertised her rental as a quiet retreat. And it was wonderful that the broker was able to get us into an equally beautiful home- we feel that we should be compensated for the hassle an inconvenience/ interruption of our vacation.
Lisa B.
2023 年 1 月に 7 泊滞在
