This is a very beautiful home that fit our family needs perfectly. The layout of the home is great and the outdoor pool area provided us with an enjoyable time. My 2 year old daughter loved swimming in the pool.We so badly wanted to give 5 stars, but we did encounter an inconvenience that brought some frustration. After travelling a majority of the day, my 2 yr old was tired and was ready for bed. When we walked into the home, i noticed no bed linens on beds, towels piled up on the floor and it just didnt seem like the house had been cleaned. It was after the hours to contact the property management team, so i reached out to Michelle. Michelle was very quick to respond and took action immediately. Apparently the cleaning person had to leave for an emergency the day the home was to be cleaned and it never was communicated that the house had not been cleaned. Michelle contacted the cleaning service manager, who then got ahold of me. Both were very apologetic and offered to put us into a different home for the evening until someone could come the next day to clean. We denied to do that because we had already put my daughter down to sleep, and we found a spare set of bed linens we could use for the night. We were also refunded the cleaning fee. The next morning, the cleaning company was there right away....now we could unpack our bags and get settled in. My wife and i are understanding people and get it that things happen, but it did inconvenience us.