Ski, Game & Grill: Family Retreat in Glen

We appreciate the detailed feedback and are glad the location and communication worked well for the stay. The deck is structurally safe, but the paint has taken a beating from the heavy snowfall this area gets, and it's scheduled to be repainted this fall to look as good as it functions. We've also spoken with housekeeping to make sure dishes and utensils are fully dry and spotless before guests arrive, and the rug has since been shampooed with instructions in place to flag any wear right away. We're always working to keep the outdoor spaces and interior details up to the standard guests expect, and we're glad the inside worked well for the family and pets during the stay.

From the Owner: "Thank you for your feedback, we have added instructions and the Wi-Fi information to the welcome book and have also labeled the keys. Hope to see you again next year."

From the owner: "Thank you for your feedback!We are sorry you had issues. Our goal is to ensure your stay is as comfortable and as accommodating as possible.There is a spare propane tank in the back of the shed, as listed in the welcome book. The screens had just been damaged by the guest before you, and they are being fixed. We suggested opening windows in the same room as screen doors, as it would have given you the same breeze. There are also fans available for your convenience."