Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Overall, the unit was fine. It's quite close to the mountain and that's key. However, for ~$1,000 a night there were def issues. Highlights and lowlights:- I received check in instructions from the front desk. Nothing in there about the ski lockers or how to access them. I had to go out of my way to figure it out. Overall, no real instructions on the unit - what works, what doesn't, etc. I'm used to having a binder with such details. - Heat was not working in half the unit when we arrived. Had to contact front desk to get it fixed. It was, however, promptly addressed. At first, temporarily, then the next day, for good.- Come home from skiing on day, and one of the employees is sitting on our couch. No warning, no call, no nothing. Turns out Charter had to fix the cable in the master bedroom. Not something we requested or needed at all. Then the employee left while the Charter guys continued to try to fix it. While we were trying to use the hot tub, shower, and change to go out. Very strange and very unprofessional. Not sure why they dont fix it while guests are not staying in the unit.- The unit is top floor. It was hot in the master bedroom, even with the heat off. Can't really open the windows as the building is right in front of I-70. It's loud (not bad with the windows open). - The hot tub in the building is warm, not hot. Maybe 99*/100* at best. The towels they give you are hand towels. Good luck keeping warm between the hot tub and your room. The unit was clean, comfortable enough, but the above all made it less than ideal. It also def needs a refresh but that doesn't really bother me. Anyway, I'd likely stay somewhere else next time.
