Deceptive management and false advertising. Proceed with caution.
> I booked this property in January for a family trip with my 12-year-old child, who has special dietary needs. A kitchen was an absolute necessity for us, which is why we were willing to pay a premium price. I made sure to confirm the kitchen setup multiple times prior to our trip.
> The day before check-in, I received an email saying there was no kitchen. When I followed up, they changed their story and reassured me that a kitchen was included. Upon arrival, however, there was no kitchen at all.
> It turns out this is not a standard hotel, but a management company hosting a timeshare for an individual owner. They refused to take any responsibility for the misinformation, completely ignoring the fact that they had confirmed the kitchen just 24 hours prior.
> Although the room was clean and the staff were friendly, the management's deception warrants a **0-star rating**. I am sharing this review to warn future travelers. I plan to take this matter further by filing official complaints with Wyndham Hotels and the BBB.