ディズニーパークから5分

Thank you for the review. We hope to see you and family again soon. Elizabeth

Hi Glen, So glad you enjoyed the pool and had a great vacation. We look forward to welcoming you and your family again soon. Have a safe summer. Elizabeth

Glad you had a great time and enjoyed staying at our house. Hope to see you again soon.

Hi Noel, If your opinion is our home is awesome, why did you rate it a bad one star? Hope you were not that disappointed. Elizabeth

Glad you enjoyed your stay at our home and your family had a good vacation. Please book early for your next visit to make sure you are able to get the nights you want. Stay safe and come back soon. Elizabeth

Thank you Michael for telling people about the advantages of staying at our home. We look forward to having your family as our guests again in the near future. Elizabeth

Hi Vicki, I glad to read you enjoyed your vacation at my home and I look forward to welcoming you and your family again. Have a great day. Elizabeth

Hello Dora, I am so glad you had enjoyed your vacation at our home. We are looking forward to your next visit. It was a pleasure to have you all. Elizabeth

Angela, I agree the furniture has to be replaced and I am working on finding them. So far everything looks like Northeast USA style instead of the light bright colors of Florida, but I hope to find a solution soon. Glad to read you enjoyed your stay and your family had a great vacation Elizabeth

Thank you for sharing your experience with us and glad you enjoyed your Florida vacation. I hope you come back soon; it's a pleasure to have you stay at our home. Elizabeth

Glad to read you enjoyed your vacation at our home We are looking forward for your next visit Elizabeth

Thanks for taking the time to tell others about your experience We look forward to seeing again soon Have a wonderful rest of the summer Elizabeth

Hi Susan, Glad you and the family felt right at home in our vacation home and enjoyed everything. I am looking forward to your next visit...was a pleasure to host you. And thank you for taking such good care of the home. Have a wonderful day. Elizabeth It's a sunny day in Florida

Hi Cathy, thank you for bringing these issues to our attention. The pest control people have been called out and house treated for all pests inside and also outside. Sorry about the trouble with the wifi we tried to deal with it as quickly as we could. I'm sorry you were having issues with the temperature you should have let me know, we do have a "smart thermostat" that sometimes is a bit too smart for it's own good. Thanks for pointing out the pool deck we will arrange to get it cleaned. We are looking forward to your next visit

Hello Myra Almost all of our past guests rated their stay as 5 star, so you are an exception. I take all your comments very seriously and I have reviewed all points you have addressed. Did you take any pictures to support your review? If yes, I would appreciate receiving the pictures as you have never called me nor my property manager during your stay. The pictures would greatly help to substantiate the claims and help me to address with my property management team. I have attached your pre-arrival inspection report, which was completed the day of your arrival. As you can see, we were there to ensure the trash was collected and therefore bins were empty. Are you complaining that you were expected to be responsible for your own trash? If so, perhaps you would be more suited to a hotel experience as short-term house rentals are a self-catering service. I would like to point out now that there are no rules contained in the house about setting temperatures. The up-dated thermostat even allows a different setting on an hourly basis that each guest can program. We have no reason to make changes to your comfort nor any rules that we charge you for using it to your satisfaction. The only information from us is the framed management info we have beside the kitchen telephone so you know how to contact our property management. You also did not contact us nor the property management about any issues with the thermostat or the PS3 console. Our cleaning is expensive compared to some other owners because we use professional cleaners trained at hotel level cleaning and therefore are surprised to learn that the supplies were not refilled as required. We have a roll of toilet paper on every dispenser and a spare roll in the cabinet for all three of our bathrooms. Starting small bars of soap are left at all sinks and bath tubs. However, we do not supply shampoo and other personal items that hotels due. Again, you should know to bring your own supplies. All concerns for cleanliness will be looked into and corrected. Thank you for telling me about your concerns and all will be noted for future improvements. Elizabeth

Neil, thank you for sharing your experience. Hope you come back again soon. Elizabeth