4/10 (不満)
Michelle S.
2025 年 9 月 30 日
良かった点 : ロケーション
気になった点 : 清潔度、コミュニケーション
We were excited about this property based on the listing: “Ultra Secluded Mountaintop Mansion – Amazing Views, Hot Tub, Arcade.” The views were beautiful, and the location has great potential. Unfortunately, our experience didn’t align with what was advertised.When we arrived well after the scheduled check-in time, the host was still on the property making preparations, and we were informed there was no hot water. Workers were there until Wednesday evening and into midday Thursday, working on the boiler. As a result, the hot tub and showers weren’t usable until midday Thursday—nearly halfway through our stay. This was a major disappointment since those amenities were a primary reason for booking, and the presence of workers impacted our sense of privacy.The house was also not adequately cleaned or stocked. Linens smelled musty and had to be rewashed, dishes and surfaces needed cleaning before use, and basic supplies such as paper towels and tissues were lacking. For a property charging a cleaning fee, we expected a higher level of readiness.While the host was responsive regarding the boiler, there was no follow-up post check-out or compensation (or apology) addressing the broader issues of cleanliness, lack of privacy, and delayed hot water. With more attention to preparation and care, this property could deliver on its potential. As it stands, our stay was stressful and disappointing rather than restorative.
Michelle S.
2025 年 9 月に 2 泊滞在
