6/10 (普通)
David H.
2024 年 8 月 16 日
良かった点 : チェックイン、ロケーション
気になった点 : コミュニケーション、掲載情報の正確さ
Very Disappointed
I have been a frequest VRBO customer for years. This experience makes me think twice about the future and will never stay in property managed by CabinsForYou.
Major problems
1. 2nd floor AC didn't work well at all - used fan for circulation first few days and weather cooled after that so OK.
2. Downstairs fridge started dripping water night 1. Discovered freezer was frozen with a block of ice which we had to remove and then defrost. Couldn't use that way.
3. Driveway needs full pavement; drop off (very steep) when transitioning from blacktop to stone made it difficult to enter or exit without excessive maneuvering to avoid scraping car bottom and throwing stones everywhere.
4. The floating dock was partially grounded on land at house end making it sloped and unstable.
I called CabinsForYou mid-week to report these items and more. Asked that they not disrupt the remainder of our week by showing up while we were there to fix everything. Was surprised to learn they would offer no consideration if not given the ability to remedy. They would not provide email or phone contact info for owners either.
I also asked CFY for checkout instructions and they said they would email. Never received.
Other items:
1. Daybed (trundle) is sunken in the middle and past its useful life in my opinion. Same for queen in Bedroom 2 (VRBO site)
2. bedrooms numbered differently on VRBO as compared to CFY and the bed sizes were different too.
Character limit 1500 words. More....
David H.
2024 年 7 月に 6 泊滞在
