A home away from home

Thank you for your review Akua. We are sorry for the inconveniences you had to go through. However, we will also like to respond to you, as we believe it’s only fair. You spoke about check in being a problem. Two hosts waited for you at the apartment. You checked in about two hours later than you said you would but we waited anyways. We didn’t receive any call nor texts, till we heard a car horn, which we quickly opened the gate. We acknowledge that there was a bit of an issue with electricity. We worked on it as soon as we saw your messages. The response from us came quite later due to the fact that it was so late and none of us were awake at that time. We however got back to it the next day, called an electrician to check it out as soon as possible. It took a while to get it fixed all due to your lack of quick response, as we needed to know if the problem had been solved. Communication from your side was really a huge challenge. We couldn’t confirm if the issue had been resolved which led to the electrician coming there multiple times. You can attest to this because you said it yourself that your husband who was home at that time couldn’t be reached by you and so solving this dragged. With the cleaning, we accept we faulted with the number of days. Belinda texted you asking if it was okay to do it a day or two later, and you failed to respond, making it difficult to get this done. Handling of the trash too became an issue because of lack of communication and availability from your side. We had our trash guy come a couple of times and we couldn’t get back to you. Inadequate communication and unavailability really made things difficult for us. This can even be traced back to where we did the first cleaning and we had to wait at the house for several hours after just so you return so we also get the chance to leave. We even helped you book Uber rides, which is even above normal expectations. We feel we did very good with you. Your review was quite unexpected as we feel most of these issues came about due to not communicating so well with us. Thank you for your concerns regardless.