4/10 (不満)
Casey Z.
2021 年 11 月 30 日
良かった点 : 清潔度、チェックイン、ロケーション
気になった点 : 掲載情報の正確さ
Nice place, but they had trouble correcting a simple but important problem
Overall nice place that was great for our large group. I would have given it 5 stars if they had fixed the hot tub problem quickly or offered a reasonable refund.
First, the VRBO ad showed that pool heat was included. That turned out to be incorrect, so after booking I had to call the management company to pay for heating. The guy at the management company argued with me over whether the ad stated that heating was extra. He sent me a screenshot of a different ad to make his case. I have a screenshot of the actual ad. I paid for it because it wasn't worth the hassle.
Once we arrived, the pool was heated, but the hot tub was not working. It was not heating and when we ran the jets the tub would run out of water. I called the next morning and they sent someone out. He adjusted some valves and told me that it should start working. It did not. He had given me his direct line, so I texted him and he came out again, made some more adjustments and said to try it again. Still nothing. He came out again the next morning, but still couldn't get it working. He said all of the equipment appeared to be working properly, but he didn't have access to the control panel, which is kept locked by the management company. He called the management company to tell them to send someone out to check the panel. Eventually, on our 4th and final day, I contacted the management company again. There was some sort of miscommunication between them and the pool guy, so they thought it was working. They sent someone out and got it working for our final night.
I understand that things go wrong, but it appears this could have been fixed very quickly if they had better communication with their pool guy, or had followed up with me after his visits. I sent an email requesting a refund for the heat as we had intentionally picked a home with a pool and hot tub that we could use after long days golfing and at the amusement parks. I'm disappointed in the lack of follow-up from a professional management company.
Casey Z.
2021 年 11 月に 5 泊滞在
