Cleanliness: There were mouse droppings found in many places in the house. Two drawers contained acorns/shells, a toad in a bedroom. There were multiple dead mice, in traps, There was a mouse seen in the kitchen in which we set a trap for a caught ourselves as well. This infestation was known by the property manager and undisclosed to us before arrival. This was in stark contrast to the cleanliness standards expected from Vrbo listings.
Amenities: The path to the dock was completely overgrown, in order to access we were given a weed wacker by the property mgr to clean up the area ourselves. We paid for use of the pontoon, which was in poor condition (1 functional seat, plastic chairs, sun shade with holes in it, moss overgrown on the whole thing, loose fishing lures, and an inoperable trolling motor). The pontoon was difficult to start and a couple days into the week left us stranded on the lake. We brought the indicident to the attention of the property mgr, were told it may be a dead battery, we charged the battery ourselves. And replaced it only to find out that the pontoon still did not start. The property mgr told us he could look into it on our last day, The fishing boat was full of water and unable to be used. I kindly request that you review this complaint and process a refund for the total amount paid.
This experience was not expected from a Vrbo rental. We would like a refund for the pontoon as well as compensation for the work we had to do while on vacation.