4/10 (不満)
Randy A.
2024年2月23日
良かった点 : 清潔度、チェックイン、ロケーション
気になった点 : コミュニケーション、掲載情報の正確さ
Disappointed Overall With Property
Selected this property primarily for the pool and hot tub. Checked with owner the week before arriving to confirm pool would be heated when we arrived. They replied the pool is kept within 82-86 degrees. We arrived at 9 PM and the pool was cold, temperture reading 64 degrees. No instructions were provided for pool controls. Tried to start the pool pump and heater so we could enjoy the pool the next day. Checked again in the morning and temperture had not gone up. Contacted owner, he indicated it was my fault for using the wrong settings to start the heater. No explanation for why the pool was cold when we arrived. Even when given the proper instructions, it took 2 days to get the temp up to 76 degrees. Pool tech later told me this was because the water level was in pool was below the filters. Hot tub did not work either, but my bad for not reading the description carefully where it was noted the tub was broken. Jacuzzi tub in bathroom was also not working, and 2 fireplaces were marked do not use. Overall property is old and has not been well maintained. Owner refused a partial refund for pool problems.
Randy A.
2024 年 2 月に 6 泊滞在