8/10 (良い)
Dan B.
2023年10月30日
良かった点 : 清潔度、コミュニケーション、ロケーション、掲載情報の正確さ
気になった点 : チェックイン
Check-in problems
Overall process was good. The property manager reached out to us a few weeks prior to let us know the property we chose was double booked and provided us with another property. However, when the time came to check in, we were sent the door code and checkin information for the original property (that was double booked). This is a result of VRBO computers not knowing we were given another property or not sure if the manager did not update the system. As a result, we were unable, at 1am, to enter our property and had to find another place to sleep. This property is VERY RURAL. The manager was unavailable at that time after several calls were placed and emails sent. No refund was given for the loss of that night ($500+). Although the place was very nice and had plenty to offer, we will not book with them again.
Dan B.
2023 年 10 月に 2 泊滞在