4/10 (不満)
Loulie S.
2023年11月2日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Bug Infestation
The Timber Rock neighborhood is beautiful and Winterfell Lodge is a very attractive cabin with an amazing view. However, during our stay in late October there was a bug infestation inside the cabin and around the porches and deck. There were several species of bugs, some of which were biting insects. There were multiple flies buzzing around the window sills inside the cabin. We had to contact the property managers several times before they sent someone to spray. Since the bug situation did not improve, we asked for a reimbursement to try and find other accommodations to salvage our vacation. They finally agreed to reimburse us for one night of our 3 night stay. I would expect a company in the hospitality business to be more responsive and concerned about the comfort and safety of their customers.
Loulie S.
2023 年 10 月に 2 泊滞在