My family liked this rental home okay. I was disappointed as I needed true handicapped accessible ammenities in the home, which were not available as found upon arrival to the rental property. This made for some very uncomfortable situations for me. My needs were discussed prior to scheduling this home for my vacation. The community was beautiful. My family enjoyed the community pool and lazy river during our brief stay. We will be staying in Hilton Head, again but at a wheelchair friendly property and home.
Shawna C.
2025 年 9 月に 7 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 10 月 3 日)
Shawna's inquiry stage asked ONLY if her wheelchair would be accessible in our house to meet her needs.
Our one story spacious house has low entry levels and wide halls and doorways with level access. Outdoors side and back in our half acre scenic lagoon private yard are level, concrete patios.
All earlier handicapped inquirers and guests have been comfortable with our facilities.
On arrival she connected with my husband on the phone with accusations of misrepresentation over no raised handicapped toilet seat, and no shower stall bars on 4 surrounding walls, only one wall.
She wanted us to pay for a toilet seat that met her needs. We did not agree to do this but sent her details of the very close by store who stocked this and its price to address needs she should earlier have specified.
Recently she phoned us about the refund she was expecting - not a security deposit. I offer guests a choice of cleaning price options prior to arrival: $160 if they choose to wash and dry the towels, empty and wipe down the fridge and empty all garbage to outside cans. Nearly all guests choose to save the $70 this costs if the cleaner remains longer to do it. Shauna paid $160 and completed the necessary tasks BUT was confused sufficiently that she called for a $70 refund. Once I explained the details she had been provided in print, she understood.
A more careful initial reading of what features different properties offer would provide her and all guests their best vacations.
宿泊者限定の口コミ
10/10 (非常に良い)
Steven M.
2024 年 7 月 16 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
1 Bank Swallow Lagoon
Great location and great place to stay
Steven M.
2024 年 7 月に 7 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Nancy P.
2022 年 9 月 18 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Lovely property, great hosts
Property was as described, hosts very helpful.
Nancy P.
2022 年 9 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 9 月 12 日)
Thanks, Nancy. We were pleased to have you visit and do hope to see you again.
Do contact me directly if you want to return.
I hope the health of your parents was under control as you left.
Colleen
宿泊者限定の口コミ
10/10 (非常に良い)
Chris D.
2025 年 1 月 10 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Lovely home on Hilton Head Plantation
Wonderfully kept home in secured community. Great neighborhood, friendly neighbors, great for walking, including walking with dog. Friendly, welcoming homeowners.