4/10 (不満)
Lori B.
2023年10月30日
良かった点 : チェックイン
気になった点 : コミュニケーション、掲載情報の正確さ
The photos are a misleading, this is a basement apartment under 2 story house, with a family above
On arrival, we are almost immediately met with children bouncing a ball and pounding overhead, then running and more ball bouncing. LOUD. I texted the owner, he said there is a family that live upstairs. No kidding… Each morning, kids get up, pounding begins around about 6:30am. Promptly at 7am road construction begins in front of the house. On the 3rd morning at 6am, fire alarms start blaring. (This clearly had been an issue before). I had to remove them from the ceiling, (I notified the owner for safety’s sake) Then kids and then the construction again. NIGHTMARE. Another note to the owner, who claimed he disclosed about the family above. NO and I have every single part of the VRBO advertisement & msgs screen shot. He said the construction has been going on “forever”. He should have disclosed construction & kids, providing an opportunity to cancel. This doesn’t cover how dirty the living room pillows, couch & afghan were. Morning day 3, we’d had enough & left. Did he “HAVE” to do a refund? NO, but he SHOULD have let us know about the construction, as it had been going on “forever” and he was well aware of the children that live above. I would never have booked this unit had I known. I still cleaned unit as required. I use VRBO all the time, I have never had such an experience. We have one set for June 2024. That host contacted me to let me know they are renovating the master bath & wanted to know if their changes would affect me. That is a great host!
Lori B.
2023 年 9 月に 5 泊滞在
