2/10 (非常に不満)
Tasia K.
2024年3月11日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Huge Disappointment
When we walked into the condo it had a moldy smell. We pulled the decorative pillows off the master bed and saw not 1, but 2 long black hairs on each of the pillows. Then we started to pull back the comforter and saw another black hair on top of the sheets. We were so disgusted, we stopped. The master bath floor was old/gross and it in fact was cleaned, then the tub floor was just old and stained.
We called prop manager and asked if there were any other condos we could move to and even upgrade to and pay the difference. We were told we could change but we’d still have to pay for this condo.
The guy (Jake) said he would send a cleaning crew. When the cleaning lady arrived we let her in and she just dropped off sheets wrapped in plastic on the floor and left.
I called Jake back and said we were going to leave and even offered to pay for the first night or even two, trying to be a good person, but expecting a refund at least for 2 nights.
I have pictures of what I’m talking about and even sent to Jake. I also have screen shots of my convo with Jake.
In addition to not receiving any refund so far for 4 nights and having only stayed there for an hour, the other most disappointing thing was at no time was there any kind of “guest experience” (as they call it) or understanding, or apologizing, or even being embarrassed for the situation.
I would never go through this company, nor would I ever stay at that condo. We had to book another condo costing us an additional $5K
Tasia K.
2024 年 3 月に 4 泊滞在
