2017年11月から川沿いの美しい場所にある新しい夢の別荘

Thanks for your stay at our villa and we are pleased that you enjoyed your stay. We hope we can welcome you again. Best Greetings

Dear John, we are very sorry, that the villa wasn’t cleaned and want to apologize again. It is the first time ever that we forget to inform the cleaners. On the spot we refunded you the first night completely in cash to compensate for this problem. Furthermore we get the villa cleaned with 3 cleaners as soon as possible. The excavator work took only a short time and is of course meanwhile finished. The property is large enough to find a quiet place even with ongoing construction work. Of course we informed you before about the costs for electric usage. You will find this information as well on this web site. You even send as a separate inquiry about the electric usage and we answered in English. It is very confusing that you write now, that you weren’t informed about costs for electric usage. We are sorry that you could not enjoy your stay at our beautiful villa Bequia as much as all our other guests. Best Regards

Hello Anthony, we like reviews with criticism and suggestions, this helps us to improve our service and to make the guests' stay as pleasant and comfortable as possible. In good order, we would like to comment on your review as follows. The week before your arrival we had a Tropical Storm (Elsa) in South-West Florida. For this reason the garbage cans were not emptied. There was no service after the storm. When I checked you in I explained it to you and you showed understanding. That was also the reason why leaves and foliage from the neighboring trees and bushes were in the Pool. The briefing and explanation at home took place properly and completely according to the checklist. We have everything for you explained and pointed out again that this information is also intended in the book. It was also talked about. How many people you rented the house with. When you first asked for a rental on April 19th, you stated that 1 person is renting the house. You were then asked how many people you are. It was explained to you that the base price is for 4 people and each additional person costs extra. Then you write back on June 3rd "I promise we will be the best quests you've ever had" Then you ask in your email from June 4th for a "discount" In your email from June 11th you state 9 adult and 1 child. So you were already familiar with this topic regarding the number of people before your arrival. The air conditioning was OK, it was only in one bedroom, not as cold as in the other rooms. On Monday, July 12th, you sent me a text message about the air conditioning. I was at the house on Tuesday, July 13th and told your fellow traveler, that the AC man will come the next day (Wednesday July 14th). The mechanic was there at 10:00 a.m. on Wednesday. When I talked to you and your fellow travelers, I always had the impression that you have a good time and a pleasant stay. That only changed on the last day when you were supposed to pay for the electricity. Although you were informed about it when you checked in and it is also in the advertising on VRBO. When you checked out, you pointed out that if you have to pay for the electricity, you will write a bad review.