2/10 (非常に不満)
Diane B.
2025 年 1 月 20 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション
Not good!!!
The house was infested with hundreds of live and dead flies and beetles in the main rooms, bedrooms, and garage apartment. I contacted the owner immediately, and he acknowledged the issue. He claimed he had cleaned up the flies during a prior visit but was unsure how to help us further. We spent two hours vacuuming bugs. The owner had been aware of the infestation for weeks but failed to eliminate the problem. Next, there was a leak in the dining room ceiling, directly beneath the upstairs bathroom. Upon closer inspection, there was a visible crack and staining on the ceiling. We repeatedly tried to contact the owner that evening to inform him of the more serious issue but didn’t hear back until 10:30 PM. The owner claimed he wasn’t aware of the plumbing problem and that we should “just use” the other bathrooms. At that point, we informed him we would be checking out the next morning.Other issues included filthy kitchen cabinets, cookware that needed to be rewashed, a non-functional and moldy fridge in the garage apartment, non-functional gutters causing meltwater to flow directly on the front steps, and rotting wood on the porch.The house could have been perfect for our large group and has so much potential, but the abovementioned issues made it unacceptable. All the problems have been documented through photos and video. The owner issued the maximum refund VRBO would permit. The "Premier Host" designation for this property is misleading.
Diane B.
2024 年 12 月に 1 泊滞在
