The Little Pearl - 2BR/2BA Seagrove Beach Condo - Sleeps 5 - Community Pool & Pier

Thank you! We're glad you loved the location and hope to welcome you back to The Little Pearl. — The Coastal Dreamin' Team

We would like to first thank this guest for leaving their feedback. In the spirit of transparency and fairness, we would like to point out a few details regarding this review. After reviewing the correspondence between our staff and this guest, here is what we have found: The guest was notified when they booked via email to log in to their guest portal for their front door code. According to our records, the email was viewed June 16th (almost a month before their stay). The guest also viewed the reminder email and received the reminder text message to log in for their front door code again 24 hours before they arrived. The guest arrived after 8pm on check-in day when our office was closed and was instructed to reach out to the after-hours team. Luckily, it turns out the guest had a code in their guest portal the entire time, but could not find it because it was “hidden”. We don’t hide front door codes. In fact, as mentioned above, we send at least three lines of communication to make sure you access your front door code BEFORE you check-in. However, we will pass along this feedback to our tech team; maybe we need a 4th reminder added. There is a work order receipt where maintenance replaced two light bulbs in a couple of lamps. All overhead lighting was functioning properly. July is one of our busiest months in Florida, so it is not surprising the beaches were crowded. We are sorry this guest didn’t get “excited” about the view. We have gulf front properties available for their next stay, but these properties do have higher rates. For future renters: if you have any questions regarding this review, please feel free to reach out to us.