2/10 (非常に不満)
Karie B.
2025 年 10 月 25 日
気になった点 : 清潔度、チェックイン、 コミュニケーション、ロケーション、掲載情報の正確さ
I arrived early and waited for the cleaning crew to be done I saw cleaning people come and go, so waited in the car with my kids At 4:03, for a check in time of 4pm, I used the code provided and entered the property as I thought the cleaning crew left, which they hadn’t I messaged the host, and received an apology they were not done yet, as the people before me had made a mess. I entered the property when it was ready at 4:17pm and cleaning was definitely a rush job; which made sense since I saw the cleaning crew arrive at 3:35pm There were stains and wet spots on all the downstairs carpets, where our feet got wet with substance The two couches in the living room were smelly, dirty, and ripped The ceiling in the dining area needs repair and the walls in kitchen were cracked I told the host and received a message of “that’s not good” The whole house was gross, tub was dirty and gunk coming out of the jets, beds were super uncomfortable and could feel the springs in all of them, many walls dirty with yellow gunk and black handprints, and my kids could hear animals of some kind in the walls of the bedroom squeaking and scratching The patio off the upstairs bedroom was leaning and broken, with many rails coming out of the joints; definitely not safe!!! The towels were old and stained, barely dried us off and very small, with hair on I emailed all the pictures to VRBO and was told someone would get back to me for a refund and none has yet after 5 emails
Karie B.
2025 年 10 月に 3 泊滞在
