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Mahalo Diana. You were a wonderful tenant and I’m glad to have shared our house with you and your family. You are welcome to come back anytime.

I presume that you meant "way too much wine" from Tamura's. I would highly recommend getting poke from Nico's seafood which just opened up walking/biking distance from our house. It's always been one of our favorite restaurants on the island, and having their second store so close by is simply wonderful.

Mahalo Stacey! Please come back anytime. You’re always welcome to return.

Your family was a delight to have as guests. As you were staying for a month, there were some occasions where you were very helpful in allowing some maintenance work to be done. I very much appreciated your assistance in doing that. I do hope that you will find time in the future to return. Thank you for this very nice & honest review.

Sadly, the tradewinds haven't been blowing much in the past few weeks and it has placed a bit too much stress on the upstairs AC. We're calling in the AC repair company to see what can be done to immediately improve it's performance I'm so glad to hear that you enjoyed the windward side of the island. Please come back again! July 3rd - we've added freon to A/C unit upstairs and it seems to have resolved the problem.

Kate - you're right that the air conditioner needed to be repaired. It did take too long for the A/C technician to come out and replace the part and it also made me quite unhappy. I am in the midst of purchasing and testing a portable A/C in case this might happen again in the future. My sincere apologies for this problem, and your suggestion is one that I will act upon in case this should happen again. Richard

Thank you for these comments. Normally, there are supplies left by ourselves and previous tenants such as olive oil, cooking oils, and vinegars left in the refrigerator. Unfortunately, our cleaning probably was overly aggressive in cleaning out the refrigerator and emptied everything out. We shall instruct the cleaning crew to leave the less perishable items such as oils & vinegars for the next set of renters. With regard to the towel situation, our policy is to leave two sets of bath, hand, and face towels per person and one beach towel per person in the incoming party. I do wish that you had informed the local property managers, Ramon & Lianne, about your need for more beach towels as they would have been happy to supply you with more as required. We'd love for our tenants to have their experience be as positive as possible. The dryer is indeed a problem and we're looking into repairing or replacing the dryer immediately. Thank you for pointing this out, and we'll try to remedy this situation right away. Much mahalo for your nice reviews and good suggestions. NOTE : January 27th update - I have replaced both the washer & dryer with new machines. They are both Kenmore front loading machines from Sears with large capacity. It will make washing clothes & towels much easier for tenants and the property manager. Thank you for bringing this to my attention.

This issue of improving the cleanliness of the house is definitely something that we need to improve upon. Thank you for this review, and it's an important point that will get much more attention going forward. Mahalo for the honest feedback, and doing a better job on the departure clean is going to be high priority for both the owner and property manager.

Mahalo for your kind review and thoughtful insights. I have also noticed that the pool water is quite chilly during the last few months and we're bringing out the solar pool heater installer to check to ensure that it's operating correctly. It's possible that the temperature sensor is no longer functioning properly and may need to be replaced. FEB 16th UPDATE - I replaced the solar pool heater with an electric heat pump precisely because the solar pool heater wasn't effective enough during the cooler months. Even though it was working properly, solar pool heaters can't raise the water temperature enough in the winter months so now that problem should be eliminated.

Thank you for the wonderful review. Nothing pleases us more than hearing that guests staying at our house really enjoyed our home and all that it has to offer. We put a lot of time, effort and money into maintaining an oceanside home which is constantly battered by the elements of the sea, so hearing that any guest appreciates all of this work really warms our heart. We're so glad that you came to stay with us, and you are certainly welcome to come back soon.

We're so happy that your family had a great experience. Kailua is our home away from home. Please come back someday with your family. Sincerely, the Chong Family.