2/10 (非常に不満)
Debra L.
2023 年 1 月 15 日
良かった点 : チェックイン
気になった点 : コミュニケーション、掲載情報の正確さ
Unfortunate Stay
The problem with this rental is a lack of adequate heat. We arrived on a bitterly cold December night a few days before Christmas. Our two adult children stayed with my dad at his house in Goldthwaite and my husband and I rented this house for ourselves,
A cold front had blown in. The temperature that night and for the next couple of nights would get down to around 12 degrees. The house was frigid and, to our dismay, there was no central heat. The listing had not indicated that there was only a wood stove in an alcove in the living room, a small space heater for the rest of the house and another space heater for the master bedroom. The man who opened the house for us lit a fire in the wood stove and explained that we would need to buy more bundles of wood and would need to put a new log in the stove every hour or hour and a half to keep it going. This didn’t seem practical to me.
The house was so cold, I could not stay there. I had to spend the rest of my time in Goldthwaite at my dad’s house. My children, of course, continued to stay at their grandad’s. My husband did spend a couple of nights at the house, but could only sleep a few hours each night due to the lack of adequate heat.
At some point, we called the owner to explain the situation and to see if we might get at least a partial refund since we couldn’t really use the house. This seemed to infuriate him. He wouldn’t talk to us, but did send angry messages with unfounded accusations, such as accusing both me and the children of sleeping at the house. We did not. He called us “liars” and “cheaters”. We are not. This accusation was particularly hurtful and distressing. I’ve stayed at a number of vacation homes, including VRBO rentals, and have only received 5 star ratings. This experience, however, was different , upsetting and unpleasant.
Debra L.
2022 年 12 月に 7 泊滞在
