Oceanfront townhome with community pool in Kill Devil Hills!

We have no record of any issues during this guest's stay and always communicated with them professionally and promptly. Since there are no details in this review explaining their dissatisfaction, we can only assume that their negative feedback is due to one (or both) of the following interactions: 1. They wanted to bring a dog although the complex does not allow pets under any circumstances. When we informed them that we could not make an exception, they wanted to move to another property without undergoing the standard cancellation procedure which was not possible as we had already been holding this property for this guest for months. 2. On the evening of their arrival, the guest messaged us through VRBO saying that they did not know how to access the property. We sent check-in instructions by email multiple times prior to their arrival and forwarded those again later that same evening. We also told the guest in previous interactions prior to their arrival that we would be communicating directly by email or phone and that they should do the same for the most efficient response (rather than through VRBO). 3. The guest contacted us towards the end of their stay to ask about a package that they ordered to the rental property address that was apparently received by someone else. We did everything we could to track this down but ultimately we cannot be responsible for stolen packages and we generally do not recommend ordering packages at your short term rental for these kinds of reasons. We work very hard for our homeowners and guests and it is quite disappointing to receive a negative review about our business simply because this guest did not get their way or read their paperwork.

Hi Jason, Thank you for your reservation at Breaker's Six and your review! We are glad to hear that you enjoyed the location and the townhome. We apologize again for the discrepancy with your booking through VRBO, you booked your stay the very night that our properties went live and unfortunately there were some glitches that we were not aware of until the morning. Thank you again and we hope that you will come back to the Outer Banks soon! -Cola Vaughan Realty Team

Check-in was after 4 PM on Friday afternoon, July 4th and the guest did not contact us until after hours which made immediate service impossible. After sending both an electrician and general handyman to try to figure out the issue the next day, it was determined that the hot water heater was bad. This was not simple or obvious as the heater was only a few years old, hence the electrician coming out to investigate other potential causes. The hot water heater was replaced on Sunday - the guests were without hot water for less than 48 hours, not 3 days. The property management company, Cola Vaughan Realty, worked diligently to solve the issue within a very short timeframe over the holiday weekend. While we regret that this guest was without hot water for a couple of days, the framing of his experience is inaccurate. He said that "his daughters are in season" and he was rude and unreasonable toward multiple representatives and service people throughout several interactions.

Good afternoon and thank you for your review. To clarify regarding the AC situation, we did not blame the homeowner who we are in partnership with. We explained that there must have been a misunderstanding, perhaps due to your booking only a few days before arrival, and that the homeowner likely changed the thermostat settings thinking that the unit was going to be empty for some time. The unit was cleaned and inspected prior to your arrival.

Thank you for the positive review!