息を呑むほどの眺望を誇るホテルゾーンビーチフロントの豪華な設備

Denny, Thanks for the kind words. Certainly appreciated. By the way, we have TWO cutting boards! One is plastic and the other is wood. They may have been hiding somewhere in the kitchen cupboards. I'll try to have the maids put them in an area that is more visible. Best, Marty

The "toilet paper" issue has been resolved. The toilet paper we provide is, of course, top quality. Unfortunately, there was apparently a communication breakdown between my renter & my onsite unit manager. When the renter ran out of toilet paper he should have let my manager (or myself) know. My manager would have simply come upstairs, opened the locked closet that is stocked full of top quality US manufactured toilet paper & replenished any shortage. This was apparently a communication issue that has since been resolved. This is a luxury condo rental, you certainly do NOT need to bring your own toilet paper!!!! The slow water drain in the shower happened once & was quickly repaired the same day the issue arose. The plumber told me that it was due to constrcution debris backed up in the shower drain because it is a new construction unit. The problem has been fixed & has not returned for any other renter (see other reviews). That is the advantage of having a unit manager on site; It was completely fixed the same day! Marty

I am very sorry you had a less than stellar experience. You are my first review that has given less than 5 stars! However, at the risk of sounding defensive or petty, I feel I must defend myself. The entire visit went south when you no-showed on my manager who waited for you 1.5 hours at the airport. I paid him for your no-show. That was a first. Since he didn’t meet you, he couldn’t immediately acclimate you to the unit, though he did eventually find you. The broken stovetop did have mostly working burners after my manager quickly ran over to the unit during your dinner party. I, personally, communicated with you numerous times that night and tried to do all I could. It had never broken before and has since been replaced with a brand new stovetop-oven. Both my property manager and I apologized profusely. I am learning through your review that you seem to have wanted more than immediate attention, despite as good as mitigation as the problem allowed that night, and profuse apologies from both my property manager and myself. The hot water was never turned off. You did not let it warm up. I explained to you (and in your review you misquoted me “that is Mexico”) that the Mexican plumbing in our entire building requires you to wait about 45-60 seconds for the shower or sink water to get hot. I told you batteries are in a drawer. However, the issue is that they corrode in the ocean air, the contacts need to be wiped clean. Again, both my property manager and I communicated to you quickly, that apparently suffered some type of communication barrier. This is a problem I have never had with a renter before, as you can see by my previously stellar reviews. I pride myself on being a responsive owner and having a diligent property manager. Frankly, this is the first time I am hearing about any of this, through this review. Lastly, your rental contract says VERY clearly that maid service during the rental is not included, but can be arranged for less than $40. When you complained to me about this, I promptly paid it for you, to try to please you, despite your many complaints. I guess you cannot please everyone all the time, just the past 27 out of 28 renters who have reviewed my lovely condo and given it 5/5 stars. I again am truly sorry you had these perceived issues, but I don’t know what either my property manager or I could have done any better. I am sorry you had issues and wish you the best in the future, Marty