2/10 (非常に不満)
Tiffany T.
2024年3月1日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Avoid - bad experience with poor management
I would avoid this property unless they change their management. We were not given any checkin instructions beforehand and had to reach out and call the management company 45 minutes before our arrival to get access information. There were live bear wires in front of every entrance when we arrived to the property, which can shock you. We had to deactivate the system and remove the wires before we entered the property. The garage was empty, but per the house instructions, we were not allowed to use it and had to park all cars outside.
However the worst part was that we were out of hot water for a day and night and had to attempt to shower and wash dishes in icy cold water. The management company said they called 4 plumbers and were unable to get anyone out that night to fix the hot water. 2 of our guests ended up leaving that night and the rest of us left early the next morning (the day of our checkout). While we understand that it was difficult to find a plumber last minute, there was no empathy to our situation and they refused to help compensate us for the inconvenience. They basically blamed us for not notifying them sooner of the hot water issue (we notified them at around 7pm that night since most of us were out skiing). They said since they are just a management company and do not own the house, they did their job (even though the issue was unable to be fixed), and had no authority to offer us any compensation for the major inconvenience of not having hot water.
Tiffany T.
2024 年 2 月に 3 泊滞在
