Entire Luxury 4 br House Near River with Hot Tub

Thanks for your being great guest! hope to seeing you next time

Thank you for sharing your feedback. I would like to sincerely apologize for the experience you had. Regarding the double-booking, this was a technical synchronization error between the booking platforms that was unfortunately outside of our direct control. We apologize on behalf of the systems involved for the stress this caused. To clarify a few points regarding your stay: • Cleanliness & Early Arrival: Our team follows a strict cleaning schedule to ensure the home is pristine for the official check-in time. Because you arrived an hour early, the cleaning crew was still in the process of preparing the home. We cannot guarantee a clean home before the designated check-in time.we also offered free cancellation. • Maintenance: We regret that the hot tub and other issues were not communicated to us during your stay. We pride ourselves on being responsive and would have sent maintenance immediately to address the hot tub or any other concerns had we been notified. We take all feedback seriously and are working with the platforms to ensure technical errors like this do not happen again. We wish you better travels in the future.

Hi Michelle, thanks for the feedback. I really take all feedbacks serious to improve our service.It could have been better, if I knew about your concerns during your stay so we could have them fixed.The next guest told me about AC issue, and we immediately got that fixed in less than 24 hours. Since the house is fully booked, we can not be able to do the maintenance like yard, hottub, pest control etc. when we do not have guests.they sometimes have to be done when we have guests.I already apologized about not informing you in advance.and I apologize again now.i never had any feedback about uncomfortable beds . I will check them all. meanwhile, i added mattress protector to each mattress. it seems like fitted sheet, flat sheet may not be good enough for some guests. i am also changing all the pillows.i am also going to review check in instructions if anything is missing. grocery items are for guests convenience like hotel’s minibar. Coffee, tea , water, spices and condiments are free.