We left the place in immaculate condition, actually cleaner than when we had checked in and with no damage whatsoever.Below is our response to your false accusations.
1.Rug: The rug had no smell to it. When we got there you said you had just replaced the rug because “the last people you rented to had ruined it.” I’m not sure if this is some ploy of yours to obtain more money (for your upcoming Vegas trip), but the rug was not ruined by us. Because of the bug & cockroach infestation in the entire condo we did not eat anywhere except the table. The rug should not have had any smell or stains or whatever the accusation is. Bottom line is no one ate out in the living room and so no need for a new rug.
2. Sofa cushions: you claimed the sofa cushions had a smell to them. But like stated above, no one ate in the living room. The coach was very uncomfortable, outdated, and gross, not what the picture looked like. FYI - we pulled the couch bed out to watch a movie & gold fish and crumbs all over and nasty dead bugs. Instead of complaining, we just cleaned it up. I have to say in hindsight, that is absolutely disgusting and unsanitary for your renters to have to clean, especially in these days and times when everything should be deep cleaned prior to a new family staying. At check in you informed me that your neighbors/friends were keeping an “eye on the unit” & us”. I wouldn’t be surprised if you had cameras in your unit.
Your place has cockroaches everywhere and mind u we stay in Hawaii all the time and never had this experience like your unit we have videos and pictures of everything & how gross your place was. Your extremely unprofessional. I had to threaten you with getting a lawyer involved when you tried to lie and say we ruined things in the unit. Your a scam artist! I’m extremely disappointed because on VRBO, you had 5 star reviews,I feel lied to. So I was not expecting to 1. Have the experience I had with all the issues in your unit, but especially 2. To have the issues with you, and 3. The false accusations from you. It should have been a red flag when you complained to me about the previous renter and about having to replace the rug. You told us you paid $500 for that replacement rug, so now you’re only charging $300 to us? It just doesn’t make much sense. You also kept calling &txting me and venting to me about things that were none of my business I don’t even know you. I have so much I want to say but not enough space!