2/10 (非常に不満)
jinett s.
2025 年 1 月 2 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Racist !!!
We felt very bad with the bad treatment on the part of the host of this property, after having paid and receiving the confirmation of the reservation they canceled us 2 hours before check in without any explanation. After having done shopping and having driven 3 hours away to the city where this property was located. For us it was a racist act because I have a Hispanic surname which was in my reservation, I am not interested in discrediting anyone with this but customers should be treated more delicately when canceling a reservation which was made 4 days before. At least we expected a call or an apology email from the host of the property, but at no time did that happen. If you have a property that is available for 16 people according to the publication and at the time of renting it is supposedly not available for this capacity, the problem is with the host for having a false description.
jinett s.
2024 年 12 月に 2 泊滞在
